Payment policy

Review the payment options, currency and final amount shown at checkout before authorising a payment.

Available methods

Only payment methods enabled and displayed at checkout are available. PayPal is planned for Huongwear but is not available for live payments until setup and testing are complete. Do not send payment directly to our support email.

Currency and order totals

The checkout displays the order currency, product subtotal and configured shipping charge. Your payment provider may apply its own currency conversion or fees. Import duties or charges assessed by local authorities may be separate from the checkout amount; check the requirements for your destination before ordering.

Payment confirmation

An order number or a return to our website does not by itself mean a payment succeeded. Payment is confirmed when the provider reports it as completed. Use Track your order to see the payment status recorded for your order.

If payment fails or appears twice

Check your provider’s transaction history before retrying. Contact support with your order number and the transaction reference if you need help. Pending authorisations and completed charges can appear differently in your provider’s account.

Refunds

Approved refunds are returned through the original payment method where supported. Posting times depend on the payment provider and bank. Cancellation status alone does not mean a refund has completed. See our returns information for the applicable process.

Payment safety

Enter payment credentials only in the payment provider’s checkout. Our support team will not ask for your PayPal password, card security code or one-time login codes.

Need help?

Email support@huongwear.com or visit Contact us. For order questions, include your order number. Never send passwords or full payment-card details.